Support Overview

Customer care is of the utmost importance to us. We strive to make our technology simple to implement and manage. Our goal is 100% customer satisfaction with the product, service and the results. Our experienced experts are always available to assist you. Our customers have 24/7 access to StreetSmarts on StreetSmarts (SOS), an online resource for real-time answers on technical support and best practices.

In SOS you will find the experts and tools you need to get the most out of StreetSmarts. Customers can use SOS to search case history, log support tickets, and track support tickets. Customers can also use SOS to learn from other experiences, leverage tools and share ideas. Product notifications, bulletins, lessons learned and innovative user support techniques can also be found on SOS. And, when customers have questions they are quickly answered by subject matter experts at Involve.

Sales Support and Service
Involve's standard support offering includes monitoring and maintaining the host servers and providing connectivity, availability, maintenance and the operation of the StreetSmarts solution on the Web, via our tier 1 hosting facility. Customers are provided with technical support related to the StreetSmarts solution and its hosted technical infrastructure. We do everything in our power to ensure StreetSmarts is available to your users 24 hours a day, 365 days a year.

Toll Free Customer Support:
Customers and partners can reach us at 1-888-998-2727 EXT 1 during regular service hours.

Service Hours Are:
Monday - Friday, 8am - 5pm PST, excluding holidays